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Clear Disparity: New Data Adds Consumer Voices to Award Letter Confusion Debate
Each year, more than $240 billion in federal and state aid is available to students to support their higher education pursuits, and financial aid award letters are the primary way students and families get crucial information regarding eligibility and access to funding. Despite research to document variances in award letter terminology and structure, little has been done to understand the specifics regarding exactly what consumers find unclear when it comes to financial aid notification forms—until now.

Never before seen data collected by CampusLogic highlights how students and families find either wording or dollar amounts on their notification letters to be unclear. In July and August of 2019, CampusLogic surveyed 1,000 students, 750 parents, and 230 financial aid experts with the goal of discovering exactly what aspects of award letters consumers find unclear, as well as why they find those aspects unclear. The insights gained in this data report come directly from the consumers who stand to gain—or lose—the most from the information in award letter notifications.

Oct 29, 2019 10:00 AM in Arizona

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Carlo Salerno
Vice President of Research @CampusLogic
Carlo Salerno joined CampusLogic in 2018, leading research initiatives key to student financial success. Over a 19-year career, he has done higher education research for the federal government, co-founded an education analytics company, advised European and African education ministries, and conducted a range of analytical studies for national advocacy groups and the student lending industry. As a thought leader on the economics of higher education, his writing has been published in Forbes, InsideHigherEd, The Hill, and the Huffington Post among other places. Carlo holds a BBA from Eastern Michigan University and a PhD from Pennsylvania State University.
Amy Glynn
Vice President of Student Financial Success @CampusLogic
Amy Glynn joined CampusLogic in 2013, focused on helping colleges and universities deliver student financial success through automation, advising, and analytics. A proven, respected leader in higher education, she has spent more than a decade in financial aid. Ever-focused on improving staff efficiency and the student experience, Amy optimized the financial aid process while ensuring institutions maintained compliance with Federal Title IV regulations. A sought-after national-stage speaker, Amy champions ideas that can help turn the tide for the nearly 3 million students who drop out of higher education every year for reasons related to finances. Student financial success has become a strategic imperative for all higher education institutions and Amy often lends her voice to policy discussions focused on improving accessibility, driving informed borrowing, and increasing completion. Amy earned her Master of Science in Higher Education from Walden University.